Our only interest is in delivering the ultimate experience for your customers which in turn generates deserved success for your business.

This can be done through embedding in your IT and business process development processes in various ways:

  • Customer Experience Vision and Strategy Building
  • CX Research
  • CX Culture Assessment and Enhancement
  • Design Thinking
  • Customer Journey definition and modelling
  • Business Case development
  • Vendor selection
  • Vendor management
  • User requirement specifications
  • User acceptance testing
  • User representation during Agile development
  • End user documentation editing
  • Back office business process assessment
  • Contact centre process assessment
  • Content management and business process management

The key is an independent and customer-centric viewpoint that can be expressed in terms that can be understood by diverse stakeholders including business, legal, compliance and IT people.

Industries and Use Cases

Most of the expertise of Caerlee Services is applicable across multiple industries and use cases. We have experience in the following among others:

Consumer and SME Banking and Finance

  • Open API management and Open Banking
  • Loan origination
  • Card management
  • Customer onboarding / KYC
  • Customer servicing
  • Back office processing
  • Cheque and electronic payments
  • Fraud detection
  • Anti-Money-Laundering and Countering the Financing of Terrorism (AML/CFT)
  • Contact Centre
  • Collections
  • Biometrics
  • Content management and business process management

Government

  • Immigration processes
  • Civil Registries
  • Biometrics
  • Content management and business process management

Transportation

  • Loyalty
  • Customer service